Summary
Between 17:55 and 04:30 UTC, our booking system experienced an outage that impacted checkout completion. The issue has been fully resolved and all systems are operational.
Root Cause
The outage was triggered by a recent feature update with our provider. While the checkout flow was processed for the new release, edge cases where updates for the older version were blocked on the store's side were not accounted for. This created a data conflict that prevented line item properties from populating correctly.
Resolution & Prevention
Our team deployed a fix to resolve the data conflict and restore line item processing. Moving forward, we are updating our deployment protocols and compatibility checks to ensure older versions are safely handled during feature rollouts.
We apologize for the inconvenience this caused and appreciate your patience while we resolved it.